Contact
Email support@vitalmacro.com. Please do not send passwords or payment card numbers by email. Tell us which phone and which version of the app you use, and what you were doing when the problem happened.
| For | Write to |
|---|---|
| Help with the app, bugs, billing questions | support@vitalmacro.com |
| Privacy questions and data requests | privacy@vitalmacro.com |
| Legal notices | legal@vitalmacro.com |
| Press and media | press@vitalmacro.com |
| Anything else | hello@vitalmacro.com |
Common questions
I forgot my password
On the sign-in screen tap Forgot password?, enter your email, then enter the code you are sent and choose a new password.
A food's calories or macros look wrong
Food data comes from USDA FoodData Central and from Open Food Facts, which volunteers build and which can contain mistakes. Vital flags numbers that do not add up and lets you edit them before you log. If a number is wrong and you did not get a warning, email us the product name or barcode and what the label says.
An AI reply was wrong or harmful
Tap Report under the reply in the Coach tab. You choose a reason, you can add a note, and you choose whether your question is sent with it. AI replies can be wrong and are not medical advice.
Export my data
In the app: Settings, then Data and privacy, then Export all my data. You get a file you can save or share. The same screen can export your food log, weight and workout sets as spreadsheets.
Delete my account
See how to delete your account, in the app or by email.
Cancel a subscription or ask for a refund
Google Play handles billing, so Vital cannot cancel a subscription or issue a refund directly. On Android, open Google Play, go to Subscriptions, choose Vital and tap Cancel subscription. On iPhone, once Vital is available there, open Settings, tap your name, tap Subscriptions, choose Vital, then tap Cancel Subscription. Deleting your Vital account, or uninstalling the app, does not cancel a subscription.
My AI key or chats
They are stored only on your phone. Remove the key, or delete the chat history, in AI Coach settings. Vital's servers never receive them.
Beta testers
Send feedback from Settings, then About, or email support@vitalmacro.com. See the Android beta page.
Safety
Vital is a tracking tool, not a medical device, and it does not give medical advice. If you have a medical concern, talk to a doctor. If you think you are in an emergency, call your local emergency number.